The Master of Science (MSc) Customer Success Manager & Project Management allows students to develop a dual skill set in management and customer relations.
It is certified by the French RNCP at level VII (National and international organizational project manager)
Next session begins: September 2021
Taught 100% in English
Applicants to the MSc program do not need previous work experience, but must have the equivalent of a French “bac+3” degree to begin the program with a year devoted to the basics of management, or a French “bac+4” degree to begin in the specialization year.
- Learn to support, advise, and train clients
Learn to create a formal client needs document and forward it to the product team so that solutions can be improved
Develop the skills required to steer corporate innovation policies
Learn techniques for managing and leading sales and/or marketing teams
Learn to create a customer loyalty strategy
Preparatory training for the Level 7 certified title designed and developed by APTIM, Manager de projets nationaux et internationaux des organisations.
Career paths after this program
This MSc program gives students the skills they need to enter the job market once they graduate, in the role of Customer Success Manager.
A Customer Success Manager is knowledgeable about sales techniques, and may be called on to work on projects involving multiple departments, including marketing, sales, support, and IT.
The Customer Success Manager supports clients in using the solutions that their companies offer; he/she is involved after the sale, and helps clients/users optimize their use of the solution that his/her company sells.
MSc 1 (one academic year, requires a French Bac +3 or an undergraduate degree) – 60 ECTS credits in management basics.
MSc 2 ( one academic year, following the MSc 1 year, or requires a French Bac + 4 or an undergraduate degree). The MSc 2 includes 90 ECTS credits and focuses on developing technical skills in customer relations management.
List of courses:
- Business development (up & cross selling)
360° customer awareness
Customer Centricity, CMR & customer organization
Performance management and reporting
Onboarding & loyalty
Loyalty and anti-churn programs
This program is open to candidates who hold a French Bac +3 or an undergraduate degree, and begins with a year devoted to management basics; candidates must hold a minimum of a French Bac +4 or an undergraduate degree (for the specialization year). No work experience is required.
Tuition and fees 2020/2021
European Union nationals : 19,980 euros
Non-European Union nationals: 22,480 euros
European Union nationals : 12,500 euros
Non-European Union nationals : 15,000 euros